Frequently Asked Questions
Find answers to common questions about our whimsical designs and ordering process
How do I determine my correct size?
Please refer to our detailed Size Guide located on each product page. We recommend measuring your bust, waist, and hips to ensure the most accurate fit for our structured bodices.
Are your gowns made-to-order?
Yes, many of our pieces are handcrafted upon order to ensure the highest quality and minimize waste. This process typically takes 4-6 weeks before shipping.
Can I request custom modifications to a dress?
We offer minor customizations such as length adjustments or sleeve additions for select styles. Please contact our atelier team before placing your order.
Do you ship internationally?
We offer worldwide shipping to most countries via express couriers to ensure your gown arrives safely and promptly.
How should I care for my Teuta Matoshi garment?
Due to the delicate nature of our embroidery and fabrics, we strictly recommend professional dry cleaning only.
Can I change my shipping address after ordering?
Address changes can be made within 24 hours of purchase. Once the order enters the production or shipping phase, we are unable to redirect it.